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Kelly Montague Customer Service

The Ultimate Guide to Customer Care, Customer Service Support and More

Computer
Englisch
7479 Wörter
Keine Altersempfehlung
198
0

Have you ever wondered what keeps customers’ loyalty on a certain product or service? One of the most considerable facts is keeping the people aspect of the business alive. Treating customers as individuals and not just representation of financial returns can give you the competitive edge. Having a good customer service is therefore vital for any businesses to sustain its operations. If you are in the service industry, a good customer service can be your bread and butter. By having good customer service, you can generate more profit as it will promote company loyalty. [mehr]

Stichwörter: customer service, customer support, customer care, what is customer service, customer relations, custom service, customer service center, what is customer care, customer support services, customer service support, online support, online customer service, contact help, customer service questions, customer service policy, customer care center, customer service excellence, online customer support, online call, customer care service, customer service experience [mehr][weniger]

3,99 US$

Zack Reeves Child Support

Belletristik
Englisch
2107 Wörter
Keine Altersempfehlung
390
2

God is just a man. A man who made a mistake.

Stichwörter: Christianity, Love, Travel

Kostenlos

Olivier Bally Social Media Can Support Scrum

Technik
Englisch
1 Wörter
Keine Altersempfehlung
568
7

The goal of Software development projects with Scrum is to define, follow and achieve a consistent and shared goal in budget, time and in quality. Thereby, there are as well intrinsic as extrinsic problems to be managed. Furthermore, there are different types of projects to be distinguished and considered: commercial or non-commercial and distributed or co-located projects. Scrum is a methodology mainly to address intrinsic problems. Thereby, it heavily relies on cooperative work which is supported by Groupware (especially in projects that tend to be distributed). All Team members of the Scrum Team need information (knowledge with novelty character) on order to fulfill their tasks. Therefore, Information Management is important in Scrum projects. In order to support cooperative work in Scrum projects, there are several challenges to Information Management (IM). Some important challenges are: 1. IM must support a valorization of cooperation 2. IM must support quick and effortless information flows, Thereby, informal information is very important 3. IM must support sharing status, awareness, progress information on tasks and artifacts and program comprehension 4. IM must support smart decisions 5. IM must support a lightweight documentation Based on an Information Management model that has been developed by the author, this paper shows the Information Elements that exist in Scrum projects and their requirements towards media in a first step. In a second step, the paper introduces conventional media and their coverage of the different requirements. Thereby, three main issues in Information Management are identified by the author: 1. Durability and distance reduction (especially in projects that tend to be distributed) 2. Support of Information Elements of implicit nature 3. Environment support In a last step, the media support of the conventional media is being compared to the media support of Social Media and the results of the comparison are being interpreted. As a conclusion, Social Media can address the above issues in Information Management and replace or complement conventional media. Thereby, there are two main scenarios: 1. Internal Groupware: Social Media tools as Yammer, WordPress, BuddyPress or MediaWiki can be used for and cover the requirements of implicit and explicit Information Elements and replace or complement Instant Messenger tools like Lotus Sametime, Email tool like MS Exchange or Development Environments as the Atlassian Suite. Also face to face communication and the Wall can be complemented by Social Media tools, mainly in projects that tend to be distributed. 2. External Platforms: Social Media platforms as GitHub, BitBucket or SocialCast can be used for and cover the requirements of implicit and explicit Information Elements in non-commercial projects. Thereby, Social Media tools can replace or complement existing Development Environments, but also Instant Messenger tools like Lotus Sametime or Email tools like MS Exchange, mainly in projects that tend to be distributed. Thereby, some drawbacks and important propositions have to be considered when using Social Media in Scrum projects. These drawbacks and propositions are highlighted within this work and have to be taken into consideration when using Social Media tools. Nevertheless, Social Media can replace or complement conventional tools (mainly in the above scenarios) and address the issues in Information Management with conventional media. Social Media can also contribute to address the challenges to Information Management named above and support resp. improve Information Management in Scrum projects. Therewith, Social Media can support cooperative work in Scrum projects. Thus, Social Media can support Scrum and contribute to the achievement of the goals of Scrum projects: to define, follow and achieve a consistent and shared goal in time, in budget and in quality. These conclusions are to be studied in further projects. [mehr]

Kostenlos

Ben Bergen Serviceorientierte Entscheidungsunterstützungssysteme mit Agent-Support

Eine Publikation von AKADS – Ghostwriting Next Generation

Business und Wirtschaft
Deutsch
3487 Wörter
Keine Altersempfehlung
80
0

Seit den 1980er-Jahren kommen in Unternehmen sogenannte Entscheidungsunterstützungssysteme (EUS) bzw. Decision Support Systems (DSS) zum Einsatz. Da die Abläufe in Unternehmen immer komplexer wurden, wuchs der Wunsch nach Lösungen, die Fach- und Führungskräfte in ihrem Planungs- und Entscheidungsprozess unterstützen – idealerweise mit Modellen, praktischen Methoden und problembezogenen Daten. Entscheidungsunterstützungssysteme sind in der Regel in komplexe Umgebungen eingebettet und somit oft ein Bestandteil eines Managementunterstützungssystems (MUS). Sie dienen heute dazu, die Entscheidungsvorbereitung auf den Führungsebenen zu unterstützen. Doch das Design aktueller DSS-Lösungen krankt an einem zentralen Punkt: Ihnen mangelt es an der Fähigkeit, sich an geänderte Anforderungen und Rahmenbedingungen anzupassen. Dieses Problem verschärft sich, wenn Ressourcen über unterschiedliche Standorte verteilt sind. In Unternehmen besteht die Notwendigkeit der kollaborativen Entscheidungsfindung. Aus dieser Notwendigkeit heraus müssen heutige Entscheidungsunterstützungssysteme zu einer Agenten-fähigen serviceorientierten Architektur erweitert werden. In einer neuen Publikation analysiert AKADS die Stärken und Schwächen der klassischen Entscheidungsunterstützungssysteme. Darauf aufbauend werden diese Ansätze um Agent- und Serviceunterstützung erweitert. Im Fokus steht Agent-Enabled Service-Oriented DSS, kurz ASDSS. [mehr]

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